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Free retail workshops in Blackburn

21st January 2014

Categories: Town Centre News

Workshops to inspire business success.

Marketing Lancashire is offering another chance to gain professional advice and inspiration from customer service champion and retail expert Kate Hardcastle, following her successful retail workshops in 2013.

The FREE workshops, will benefit a wide range of businesses from small retailer to luxury spa hotel, rural B&B to large visitor attraction and will offer ideas on delivering great customer service, to achieve standout in a busy and challenging marketplace.

Blackburn Museum & Art Galley are hosting this event on Thursday 27th March. To book a place go to:  www.marketinglancashire.com/shoplancashire

Other venues are:

 Wednesday 26 February 2014 ...........................................Farington Lodge Hotel, Leyland

Thursday 27 February 2014 ...............................................Towneley Hall, Burnley

Wednesday 26 March 2014 ................................................Blackpool Zoo

Thursday 27 March 2014 ................................................... Blackburn Museum and Art Gallery

Delivering the workshop is leading retail expert Kate Hardcastle. Recognisable from her regular appearances on BBC, ITV and Sky News, she is the established 'go to' authority on the commercial and retail sector. Winner of many awards, including Innovator of the Year, Kate is much sought after nationally and internationally.

In the workshops she will explore the current challenges of the busy marketplace, including sessions on The Retail Theatre Arena followed by Service, The Customer and Me and opportunities to discuss how to future proof your business thrive and survive in this ever increasing online world.

Ruth Connor, Chief Executive of Marketing Lancashire said "Kate is a straight-talking, entertaining and generous speaker; keen to share her wealth of experience and no-nonsense tips on engaging the hearts and minds of customers, in order to grow and sustain successful businesses."

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